Return & Refund Policy

Order cancellation

To cancel an order, simply call our customer service at +91-8826986900 or email us at info@sivaya.in In case, the order has already been shipped, please inform customer service and do not accept the shipment. You will receive a shipment confirmation email when your order is shipped out.

Returns policy

We accept returns under the following situations:

    1. Damaged items getting delivered
    2. Delivery of wrong items – not according to your order

We do not accept returns if:

  1. The customer has no valid reason for returning the product. And if the customer wishes to return under no given valid reason, the customer must bear the shipping charges.

Damaged items getting delivered

If your package appears damaged, and upon opening it if you find the wall paintings, glass decorative etc. damaged, call us at +91-8826986900 / email us at info@sivaya.in within 24 hours of receipt of the package. Kindly follow the steps mentioned by us so that we can process your returns as quickly as possible.

      1. Make a note of the damage on the courier's copy of the airway bill, and a copy of the airway bill, which you retain.
      2. Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.
      3. Please notify The Sivaya directly within 1 days of receipt of the wall paintings, glass decoratives if there is damage along with the details of the damage.
      4. Also send us images of the work with close ups of the damaged portion(s)
      5. When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the wall paintings, glass decoratives etc. back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.

Unfortunately, replacements are not available for one–of-a-kind works (customized glass decorative/ photo frames) immediately. For such occurrences, we would inform you about the feasibility of making another copy of the same object and the estimated time required.

Delivery of wrong items – not according to your order

Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-8826986900 or email us at info@sivaya.in. Please provide us with the following:

      1. Details of your order number and the item/s included in your order.
      2. Invoice number accompanying your order
      3. Consignment number of the courier’s airway bill

When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, you’re originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.

Unfortunately, replacements are not available for one–of-a-kind works (customized photo frames, customized glass decoratives) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

Refund policy

Refunds are processed in a maximum of 7 days from the date on which The Sivaya receives returned goods. Through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account from which it was paid.